Below you'll find out most commonly asked questions, for a more comprehensive list please visit the support area of our website.
Is your company Australian owned?
Yes! We are proudly Australian owned & operated, read more about us here.
How much is postage?
All our items are shipped Australia wide for free. Plus, we ship carbon neutral! For more details on postage please refer to our Shipping Policy.
How can I pay?
We accept all major Credit Cards, PayPal, Apple Pay & Google Pay. Please refer to the available methods during checkout as some payment methods may not be available on certain devices.
Why is my discount code not working?You won’t be able to enter a code if an automatic discount is already applied at checkout, for example we often run a discount when a certain group of products are ordered at the one time.
Your code may have expired or is typed incorrectly.
When will I receive my order?
Most orders are delivered in 3-5 business days, but please allow extra time for busy periods, weekends, holidays and if you are outside of a metro city.
Can I return my item?
Yes, we offer a 30-day money back guarantee. Please email firstname.lastname@example.org for assistance and before sending an item back to us. Please refer to our Refund Policy for more information.
Can I contact you?